PRIVACY POLICY

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This Group Privacy Policy is issued by JA Group Services Ltd (“the Company”) and explains how personal data is collected, used, stored, shared and protected across the Company’s operations.

The purpose of this document is to ensure transparency and compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and to inform individuals of their rights in relation to personal data processed by the Company.

This policy applies to all individuals whose personal data is processed by JA Group Services Ltd, including customers, learners, users, enquirers, complainants, suppliers, partners and other stakeholders.

JA Group Services Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Company determines the purposes and means of processing personal data across all its operations and divisions.

Registered name: JA Group Services Ltd

Trading names used by the Company:

1. JA Learning Hub
2. JA DOMAIN HUB™

Company number: 16314179

Registered office:

JA Group Services Ltd
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF
United Kingdom

JA Group Services Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.

ICO registration reference: ZB877370
Date registered: 18 March 2025
Registration expiry: 17 March 2026

JA Group Services Ltd has appointed a Data Protection Officer in accordance with its governance and accountability framework.

The appointment of a Data Protection Officer / Data Protection Lead is made on a voluntary basis in line with the Company’s governance arrangements and is not a statutory appointment under Article 37 UK GDPR.

Data Protection Officer: Mr Alfie Thomas Holywood Murray
Organisation: JA Group Services Ltd

Trading names operated by the Company:

1. JA Learning Hub
2. JA DOMAIN HUB™

Company Registered Address:

JA Group Services Ltd
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: dataprotection@jagroupservices.co.uk

The Data Protection Officer is responsible for overseeing compliance with data protection legislation, advising on obligations, and acting as the primary contact point for data subjects and the Information Commissioner’s Office.

JA Group Services Ltd operates a multi-division business structure. Its divisions, including JA Learning Hub and JA DOMAIN HUB™, are trading names only and do not constitute separate legal entities.

This Group Privacy Policy applies to all personal data processed by JA Group Services Ltd in connection with the provision, management and administration of its services, including but not limited to:

• JA Learning Hub – education, learning support and access to third-party e-learning services
• JA DOMAIN HUB™ – domain registration, digital, website and online support services
• Any current or future divisions, brands, platforms or services operated by JA Group Services Ltd

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, JA Group Services Ltd is the single Data Controller in respect of all personal data processed across its divisions.

All personal data collected, stored, used or otherwise processed through any JA Group Services Ltd division is processed under the authority, governance and accountability of JA Group Services Ltd, regardless of the trading name, service channel or platform through which the data is obtained.

Where third-party service providers, platforms or partners are engaged (for example, e-learning providers or domain and website platforms), such parties may act as independent data controllers or data processors in accordance with their own privacy notices and contractual arrangements.

JA Group Services Ltd remains responsible for its own processing activities and for ensuring that appropriate contractual, technical and organisational safeguards are in place.

This Policy applies to all customers, learners, website users, enquirers, clients, contractors and any other individuals whose personal data is processed by JA Group Services Ltd.

The Company collects personal data from:

• Individuals directly
• Service providers and suppliers
• Third-party platforms used to deliver services

This may include information provided to us by authorised partners where you have chosen to access our services or engage with us through third-party platforms.

This Group Privacy Policy applies to personal data collected through, or in connection with, the following websites and digital platforms operated by JA Group Services Ltd, whether directly or through authorised service arrangements:

• https://www.jagroupservices.co.uk
• https://www.jalearninghub.co.uk
• https://www.jadomainhub.co.uk
• https://sites.jadomainhub.co.uk

This Policy also applies to any associated subdomains, landing pages, customer portals, online forms, communication tools or digital services operated by JA Group Services Ltd under the JA Group Services, JA Learning Hub or  JA DOMAIN HUB™ brands.

Where any website or platform is technically delivered, hosted or supported by a third-party provider, personal data may also be subject to that provider’s own privacy notice and terms.

In such cases, JA Group Services Ltd remains responsible for its own data processing activities and for ensuring that appropriate safeguards and contractual protections are maintained.

Depending on the nature of your interaction with the Company, we may collect and process the following categories of personal data.

Full name, email address, telephone number and postal address.

Account registration details, purchase or service history, and login or authentication information.

IP address, device and browser information, analytics and cookie data.

Enquiries, correspondence, complaints, feedback and communication records.

Records required to meet legal, regulatory or contractual obligations, including safeguarding, audit and dispute resolution requirements.

The Company does not knowingly collect special category personal data unless required by law or where appropriate safeguards are in place.

The Company processes personal data only where a lawful basis under Article 6 UK GDPR applies.

Processing is necessary for the performance of a contract or steps taken at your request before entering a contract.

Processing is required to comply with legal obligations.

Processing is necessary for legitimate interests including business operation, communications, support, security, fraud prevention, service improvement and legal protection.

JA Learning Hub is the education and learning support division of JA Group Services Ltd and is not a separate legal entity.

Personal data may include identification details, enrolment data, support records, transactional information, safeguarding information and technical data.

Third-party e-learning providers act as independent data controllers for their platforms.

 JA DOMAIN HUB™ is the digital services and domain support division of JA Group Services Ltd and is not a separate legal entity.

Personal data may include identification details, domain registration information, support records, transactional information and technical access data.

Third-party providers act as independent data controllers for their platforms.

Personal data is retained only for as long as necessary, based on legal, regulatory, contractual and operational requirements.

Data is securely deleted or anonymised when no longer required.

Personal data may be shared with professional advisers, regulators, service providers and suppliers where necessary.

Personal data is never sold and is not shared for unrelated marketing purposes.

Appropriate safeguards are applied where data is transferred outside the UK.

Individuals have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in relation to their personal data.

These rights include:

You have the right to request confirmation as to whether your personal data is being processed and, where this is the case, to access that personal data and receive information about how it is used.

You have the right to request that inaccurate or incomplete personal data held about you is corrected without undue delay.

In certain circumstances, you have the right to request the deletion of your personal data, for example where the data is no longer necessary for the purposes for which it was collected, or where processing is based on consent that has been withdrawn.

This right is not absolute and may be restricted where the Company is required to retain data to comply with legal, regulatory or contractual obligations.

You have the right to request that the processing of your personal data is restricted in certain situations, such as where you contest the accuracy of the data or object to processing while a review is carried out.

You have the right to object to the processing of your personal data where processing is based on legitimate interests or for direct marketing purposes.

Where an objection is upheld, the Company will cease the relevant processing activity unless compelling legitimate grounds exist.

You have the right to raise concerns or complaints about the Company’s handling of your personal data. Complaints should be raised with JA Group Services Ltd in the first instance using the contact details provided in this Policy.

If you remain dissatisfied after raising a complaint with us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Requests to exercise data protection rights may be made using the contact details set out in this Policy.

We will respond to valid data subject requests without undue delay and in any event within one month, in accordance with UK GDPR requirements.

Where a request is complex, involves multiple requests, or requires additional verification, this response period may be extended by up to two further months. Where an extension applies, you will be informed of the delay and the reasons for it.

JA Group Services Ltd operates a formal complaints process.

All Stage 1 complaints are handled by JA Group Services Ltd.

Complaints relating to data protection or privacy are handled in accordance with this Policy.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk

This Group Privacy Policy is reviewed at least annually and may be updated sooner where required.

Any updates will be published on the Company’s websites and take effect from the date of publication.

Last updated: 12 Jan 2026